DATA & PRIVACY

Baajiwalla Privacy Policy – How We Protect Your Personal Data

At Baajiwalla, your privacy is not an afterthought — it is built into how we operate. This Privacy Policy explains exactly what data we collect, why we collect it, how we use it, and what rights you have over your own information. We believe you deserve to know.

Last updated: January 2025
Privacy Policy
Baajiwalla Platform

Our Privacy Commitments to You

Six principles that define how Baajiwalla handles your personal information every single day.

Your Data Is Encrypted

All personal data and financial information transmitted to and from Baajiwalla is protected with industry-standard TLS encryption. Your details are never sent or stored in plain text.

We Never Sell Your Data

Baajiwalla does not sell, rent, or trade your personal information to any third party for marketing purposes. Your data is used to operate your account and improve your experience — nothing else.

You Control Your Data

You have the right to access, correct, or request deletion of your personal data at any time. Contact our support team and we will handle your request promptly and without unnecessary delay.

Minimal Data Collection

We only collect the data we genuinely need to operate your account, process payments, and comply with legal obligations. We do not collect data speculatively or beyond what is necessary.

No Unnecessary Sharing

We only share your data with third parties where it is strictly necessary — for example, payment processors to handle your transactions. All third-party partners are bound by strict data protection obligations.

Transparent Communication

If anything changes about how we handle your data, we will tell you clearly and in advance. We do not make silent changes to our privacy practices. You will always know where you stand.

This Privacy Policy describes how Baajiwalla ("we", "us", "our") collects, uses, stores, and protects the personal data of players and visitors to the Baajiwalla platform at baajiwalla.net. By using the platform, you agree to the practices described in this policy.

01 Who We Are

Baajiwalla is an online gaming platform built specifically for players in Bangladesh. We operate the website at baajiwalla.net and all associated services, including the mobile platform, games library, payment processing, and customer support functions.

For the purposes of this Privacy Policy, Baajiwalla is the data controller — meaning we are responsible for deciding how and why your personal data is processed. If you have any questions about this policy or about how we handle your data, you can contact us at [email protected].

02 Data We Collect

Baajiwalla collects personal data that is necessary to operate your account and provide our services. The categories of data we collect include:

Category Examples Purpose
Identity Data Full name, date of birth, username Account registration and age verification
Contact Data Email address, phone number Account communications and support
Financial Data Payment method details, transaction history Processing deposits and withdrawals
Technical Data IP address, device type, browser, OS Security, fraud prevention, platform optimisation
Usage Data Games played, session duration, betting history Platform improvement and responsible gaming
Verification Data Identity documents (when requested) KYC compliance and withdrawal verification

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data unless it is directly relevant to a responsible gaming assessment and you have provided it voluntarily.

03 How We Collect Your Data

Baajiwalla collects your personal data through the following means:

  • Direct interactions: Data you provide when registering an account, completing your profile, making a deposit or withdrawal, contacting support, or responding to a survey.
  • Automated technologies: Technical and usage data collected automatically when you access the platform, including through cookies, server logs, and similar tracking technologies.
  • Third-party payment providers: Transaction confirmation data received from bKash, Nagad, and Rocket when you make a deposit or withdrawal.
  • Identity verification services: Where we use a third-party service to verify your identity, we may receive confirmation data from that provider.

04 Why We Use Your Data

Baajiwalla uses your personal data for the following purposes:

  • To create and manage your Baajiwalla account.
  • To verify your identity and age in compliance with our legal obligations.
  • To process deposits and withdrawals via bKash, Nagad, and Rocket.
  • To provide customer support and respond to your enquiries.
  • To detect and prevent fraud, money laundering, and other illegal activity.
  • To monitor and enforce compliance with our Terms and Conditions.
  • To send you important account notifications, such as transaction confirmations and security alerts.
  • To send you promotional communications, where you have opted in to receive them.
  • To improve the platform, fix technical issues, and develop new features.
  • To support responsible gaming monitoring and intervention where necessary.
  • To comply with applicable legal and regulatory obligations.

We will never use your personal data for purposes that are incompatible with the reasons it was originally collected, unless we have obtained your explicit consent or are required to do so by law.

05 Legal Basis for Processing

Baajiwalla processes your personal data on one or more of the following legal grounds:

  • Contract performance: Processing is necessary to fulfil our obligations to you under the Terms and Conditions — for example, operating your account and processing payments.
  • Legal obligation: Processing is required to comply with applicable laws, including anti-money laundering regulations and age verification requirements.
  • Legitimate interests: Processing is necessary for our legitimate business interests, such as fraud prevention, platform security, and improving our services, provided those interests are not overridden by your rights.
  • Consent: Where we rely on your consent — for example, to send you promotional communications — you may withdraw that consent at any time by contacting us or updating your account preferences.

06 Sharing Your Data

Baajiwalla does not sell your personal data. We share your data only in the following limited circumstances:

  • Payment processors: We share necessary transaction data with bKash, Nagad, and Rocket to process your deposits and withdrawals. These providers are bound by their own data protection obligations.
  • Identity verification providers: Where required, we may share identity documents with a third-party verification service to confirm your identity. This data is used solely for verification purposes.
  • Technology and hosting providers: We use third-party services to host the platform and manage technical infrastructure. These providers process data only on our instructions and under strict confidentiality agreements.
  • Legal and regulatory authorities: We may disclose your data to law enforcement, regulators, or other authorities where we are legally required to do so, or where disclosure is necessary to protect the rights and safety of Baajiwalla or its players.
  • Business transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the relevant third party. We will notify you before your data is transferred and becomes subject to a different privacy policy.

All third parties with whom we share your data are required to handle it securely and in accordance with applicable data protection law. We do not permit them to use your data for their own marketing purposes.

07 Cookies and Tracking Technologies

Baajiwalla uses cookies and similar tracking technologies to operate the platform, remember your preferences, and understand how players use our services. The types of cookies we use include:

  • Essential cookies: Required for the platform to function. These cannot be disabled as they are necessary for core features such as login sessions and security.
  • Functional cookies: Remember your preferences, such as language settings and display options, to personalise your experience.
  • Analytics cookies: Help us understand how players navigate the platform so we can identify areas for improvement. Data collected is aggregated and anonymised where possible.
  • Security cookies: Used to detect and prevent fraudulent activity, protect your account, and maintain platform integrity.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the Baajiwalla platform. We do not use cookies to serve third-party advertising.

08 Data Retention

Baajiwalla retains your personal data for as long as your account is active and for a period after account closure as required by applicable law and our internal policies. Specifically:

  • Account and identity data is retained for a minimum of five years after account closure to comply with anti-money laundering regulations.
  • Transaction records are retained for a minimum of five years for financial compliance purposes.
  • Customer support communications are retained for two years after the relevant issue is resolved.
  • Technical and usage data is retained for up to 24 months and then anonymised or deleted.

When your data is no longer required, we delete or anonymise it securely. If deletion is not immediately possible due to technical constraints, we will isolate the data from further processing until deletion can be completed.

09 Your Rights

As a Baajiwalla player, you have the following rights in relation to your personal data:

  • Right of access: You can request a copy of the personal data we hold about you at any time.
  • Right to rectification: If any of your personal data is inaccurate or incomplete, you can ask us to correct it.
  • Right to erasure: You can request that we delete your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
  • Right to restrict processing: You can ask us to pause the processing of your data in certain circumstances, for example while a dispute is being resolved.
  • Right to data portability: You can request a copy of your data in a structured, machine-readable format.
  • Right to object: You can object to processing based on legitimate interests, including direct marketing.
  • Right to withdraw consent: Where processing is based on your consent, you can withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days. We may need to verify your identity before processing your request to protect your data from unauthorised access.

10 Data Security

Baajiwalla takes the security of your personal data seriously. We have implemented a range of technical and organisational measures to protect your data against unauthorised access, loss, destruction, or alteration. These measures include:

  • TLS encryption for all data transmitted between your device and our servers.
  • Encrypted storage of sensitive data including passwords and payment information.
  • Access controls that restrict internal access to personal data on a strict need-to-know basis.
  • Regular security assessments and vulnerability testing of the platform.
  • Monitoring systems that detect and alert us to suspicious activity in real time.

While we take every reasonable precaution, no online platform can guarantee absolute security. If you suspect that your account has been compromised, please contact us immediately at [email protected] so we can take prompt action to protect your account.

In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify you without undue delay and take all necessary steps to contain and remediate the breach.

11 Children's Privacy

The Baajiwalla platform is strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If we become aware that a minor has registered an account or provided personal data, we will close the account immediately and delete all associated data.

If you believe that a minor has accessed the Baajiwalla platform, please contact us at [email protected] so we can investigate and take appropriate action. We take underage gambling extremely seriously and have age verification measures in place to prevent it.

12 Changes to This Privacy Policy

Baajiwalla may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the "Last Updated" date at the top of this page.

For significant changes that materially affect how we use your personal data, we will notify registered players by email or through a prominent notice on the platform before the changes take effect. We encourage you to review this policy periodically to stay informed about how we protect your information.

Your continued use of the Baajiwalla platform after any update to this policy constitutes your acceptance of the revised terms. If you do not agree with any changes, you may close your account by contacting our support team.

13 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way Baajiwalla handles your personal data, please get in touch with our team:

  • Email: [email protected]
  • Support Hours: 24 hours a day, 7 days a week
  • Response Time: We aim to respond to all privacy-related requests within 30 days

When contacting us about a data request, please include your registered account username and a clear description of your request. This helps us locate your data quickly and respond accurately. We may need to verify your identity before processing certain requests to ensure your data is protected.

For general platform support, account queries, or payment issues, our support team is available around the clock and will be happy to help.

Your Privacy Is Safe With Baajiwalla

Now you know exactly how we protect your data. Register your free account today and enjoy a secure, trusted gaming experience built for players in Bangladesh.