Got a question about your Baajiwalla account, a deposit, a game, or a withdrawal? You are in the right place. This page covers the most common questions from players in Bangladesh — answered clearly and without the runaround.
Use the search box or filter by category to find what you need quickly.
Go to /register and fill in your mobile number, choose a password, and confirm your details. The whole process takes under two minutes. You do not need to upload any documents to create an account — just your mobile number and a valid password.
Once registered, you can log in immediately and make your first deposit to start playing Baajiwalla games.
No. Each player is allowed one Baajiwalla account only. Creating multiple accounts is against our Terms and Conditions and may result in all accounts being suspended and balances forfeited. If you have forgotten your login details, use the password reset option on the login page rather than creating a new account.
Go to the login page and click "Forgot Password". Enter your registered mobile number and follow the steps sent to your phone. If you do not receive the reset message within a few minutes, check that you are entering the correct mobile number and contact support at [email protected].
You must be at least 18 years old to register and play on Baajiwalla. This is a firm requirement and applies to all players regardless of location. If we have reason to believe an account belongs to someone under 18, the account will be suspended immediately. Please read our Responsible Gaming page for more information.
If you want to close your account, contact our support team at [email protected] with your registered mobile number and a request to close the account. Any remaining balance will be withdrawn to your registered payment method before the account is closed. If you are closing your account for responsible gaming reasons, we can also set up a self-exclusion period instead — visit our Responsible Gaming page for details.
Baajiwalla supports the most popular mobile payment methods used in Bangladesh:
All transactions are processed in BDT. No international cards or bank transfers are required.
Deposits via bKash, Nagad, and Rocket are credited to your Baajiwalla account instantly in most cases. If your deposit has not appeared after 10 minutes, take a screenshot of the transaction confirmation from your mobile wallet and send it to [email protected]. Our team will resolve it quickly.
Most Baajiwalla withdrawals are processed within a few hours. During peak times it may take up to 24 hours. Withdrawals are sent back to the same mobile wallet you used to deposit. Make sure your withdrawal details match your registered account information to avoid delays.
Yes. Baajiwalla keeps minimum amounts low so that players with any budget can participate. Minimum deposit and withdrawal amounts are displayed in your account dashboard at the time of the transaction. These amounts are kept as accessible as possible for everyday players in Bangladesh.
Withdrawals can be rejected for a few reasons:
If none of these apply, contact [email protected] with your transaction reference and we will investigate.
Baajiwalla currently offers six games:
Visit the Game page for a full overview of all available games.
Yes. All Baajiwalla games use a certified random number generator (RNG) to determine outcomes. This means every spin, draw, and card deal is completely independent of previous results and cannot be influenced by the platform or any player. Game results are not predetermined and cannot be manipulated.
Some Baajiwalla games offer a demo or practice mode that lets you try the game without using real money. Check the individual game page to see if a free play option is available. To play for real cash prizes, you will need to register an account and make a deposit.
RTP (Return to Player) is the percentage of total bets a game pays back to players over time. Each Baajiwalla game has its own published RTP, which you can find on the individual game page. Higher RTP means the game pays back more on average over a large number of rounds. RTP is calculated over millions of spins and does not guarantee results in any single session.
In Baajiwalla Keno, you select between 1 and 10 numbers from a grid. After you place your bet, the game draws a set of numbers randomly. The more of your chosen numbers that match the drawn numbers, the higher your payout. Keno rounds happen every few minutes, making it one of the fastest games on the platform. Visit the Keno page for the full payout table.
Baajiwalla runs a range of promotions including welcome bonuses for new players, deposit match bonuses, free spins on selected slot games, and cashback offers. The available promotions change regularly. Visit the Promotion page to see what is currently active on your account.
Wagering requirements mean you need to bet a certain amount before bonus winnings can be withdrawn. For example, a 10x wagering requirement on a 500 BDT bonus means you need to place 5,000 BDT in total bets before withdrawing. Each promotion has its own wagering requirement listed on the Promotion page. Always read the terms of a bonus before claiming it.
Most Baajiwalla promotions are claimed automatically when you meet the qualifying conditions — for example, making a deposit of a certain amount. Some promotions require you to opt in through your account dashboard or enter a promo code. Full instructions for each promotion are listed on the Promotion page.
No. Bonus funds must meet the wagering requirements before they can be withdrawn. Your real money balance can be withdrawn at any time, but bonus funds and winnings generated from bonus funds are subject to the wagering conditions of the specific promotion. Check the Promotion page for the exact terms of each offer.
Visit the App page on the Baajiwalla website for full download instructions. The Android version is available as a direct APK download. For iOS, you can add the Baajiwalla web app to your home screen through Safari. The app gives you faster game loading, push notifications for promotions, and a smoother overall experience compared to the browser version.
Yes. The Baajiwalla app is the official app from baajiwalla.net. Only download the app from the link on our App page — do not install APK files from third-party websites as these may be modified versions. The official Baajiwalla app does not contain malware or spyware and does not request unnecessary device permissions.
The Baajiwalla app is compatible with Android 6.0 and above, which covers the vast majority of Android phones currently in use in Bangladesh. If you are on an older device, you can still access all Baajiwalla games through your mobile browser at baajiwalla.net. The browser version is fully optimised for mobile and works well even on budget devices.
Yes. Baajiwalla uses SSL encryption to protect all data transmitted between your device and our servers. Your personal information and payment details are stored securely and are never shared with third parties. The platform operates under a gaming licence and follows industry-standard security practices.
If you suspect unauthorised access to your Baajiwalla account, change your password immediately from the login page and contact [email protected] right away. Our security team will review your account activity and take appropriate action. Never share your password or OTP with anyone — Baajiwalla staff will never ask for your password.
Baajiwalla collects only the data necessary to operate your account and process payments. Your data is encrypted, stored securely, and never sold to third parties. For full details on what data we collect and how we use it, read our Privacy Policy.
These are the things that matter most to players in Bangladesh — and the reasons they keep coming back to Baajiwalla.
Deposit and withdraw using bKash, Nagad, or Rocket. No international cards, no complicated bank transfers. Everything works in BDT through the apps you already use every day.
Every Baajiwalla game uses a certified RNG. Outcomes are random, independent, and cannot be manipulated. You play on a level field every single time.
Most Baajiwalla withdrawals are processed within a few hours. Your winnings go straight back to your mobile wallet — no waiting days for a bank transfer to clear.
Got a problem at 2am? Our support team is available around the clock. Email [email protected] and we will get back to you as fast as possible — usually within the hour.
Baajiwalla is built for mobile. Every game, every page, and every feature works smoothly on your phone. Download the Baajiwalla app for the best experience.
Set deposit limits, session timers, or self-exclusion periods directly from your account. Baajiwalla takes responsible gaming seriously. Visit our Responsible Gaming page to learn more.
The Baajiwalla FAQ page covers the most common questions, but we know that sometimes you need a direct answer for your specific situation. The fastest way to get help is to email [email protected] with your registered mobile number and a clear description of the issue. Include any relevant screenshots — for example, a payment confirmation or an error message — so our team can resolve things without going back and forth.
For account-related questions, always contact us from the email address or mobile number registered to your Baajiwalla account. This helps us verify your identity quickly and speeds up the resolution process.
Many common issues are already covered in detail across the Baajiwalla website. Before reaching out to support, it is worth checking these pages:
Send us your question any time. We respond to all emails as quickly as possible, usually within the hour during normal hours.
If you have not registered yet, creating a Baajiwalla account takes under two minutes. Get access to all games and promotions immediately.
Register FreeDownload the Baajiwalla app for faster game loading, push notifications, and a smoother experience on your Android or iOS device.
Download AppRegister on Baajiwalla today, make your first deposit with bKash or Nagad, and start playing Keno, Jackpot, and more in minutes.
18+ only | Play responsibly | Fair certified games